hospitality management

Why Would You Choose to Revisit a Dissatisfying Restaurant?
Business and Management INK
October 29, 2015

Why Would You Choose to Revisit a Dissatisfying Restaurant?

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Does Restaurant Success Depend on More Than Location?
Business and Management INK
November 6, 2014

Does Restaurant Success Depend on More Than Location?

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Designing Better Customer Service Experiences Using “Sticktion”
Business and Management INK
September 23, 2014

Designing Better Customer Service Experiences Using “Sticktion”

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Does Innovativeness Play a Role in Hotel Profitabilty?
Business and Management INK
May 6, 2014

Does Innovativeness Play a Role in Hotel Profitabilty?

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Best Papers in Cornell Hospitality Quarterly

Best Papers in Cornell Hospitality Quarterly

Cornell Hospitality Quarterly (CQ) focuses on publishing scholarly research with hospitality management implications. The articles, written by academics as well as industry […]

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Study: Extra Rewards Make Customers Feel Guilty

Study: Extra Rewards Make Customers Feel Guilty

It’s generally a great idea to “wow” your customers with unexpected benefits and perks–but a new study finds there’s also an unexpected […]

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How Did 9/11, Financial Crisis Affect Hotel Performance?

How Did 9/11, Financial Crisis Affect Hotel Performance?

Editor’s note: We are pleased to welcome Dr. Renáta Kosová and Dr. Cathy A. Enz, both of Cornell University, who published “The […]

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Location, Location, Location…and Competition

Location, Location, Location…and Competition

Seul Ki Lee and SooCheong (Shawn) Jang, both of Purdue University, published “Premium or Discount in Hotel Room Rates? The Dual Effects […]

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Casinos Get Strategic: Revenue Management for Table Games

Casinos Get Strategic: Revenue Management for Table Games

Michael Chen of the Ontario Lottery & Gaming Corporation, Henry Tsai of The Hong Kong Polytechnic University, and Shiang-Lih Chen McCain of […]

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Best Article Award Winner- CQ

Best Article Award Winner- CQ

“What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers’ Job Performance,” is the […]

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