service quality

About Time: How Temporal Construal Changes Customer Satisfaction
Business and Management INK
January 11, 2016

About Time: How Temporal Construal Changes Customer Satisfaction

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Strategies for Success in Service Innovation
Business and Management INK
July 8, 2012

Strategies for Success in Service Innovation

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Tour Guide Performance and Tourist Satisfaction: A Study of the Package Tours in Shanghai
Business and Management INK
October 10, 2011

Tour Guide Performance and Tourist Satisfaction: A Study of the Package Tours in Shanghai

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Job Satisfaction and Empowerment on Customer’s Perception of Service Quality
Business and Management INK
June 27, 2011

Job Satisfaction and Empowerment on Customer’s Perception of Service Quality

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Job Satisfaction & Service Quality

Job Satisfaction & Service Quality

“The Role and Effect of Job Satisfaction and Empowerment on Customers’ Perception of Service Quality,” by Gabriel Gazzoli of Cesar Ritz Colleges, Switzerland, and Murat […]

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Is CSR Worthwhile to Firms?

Is CSR Worthwhile to Firms?

“Doing Good And Doing Better Despite Negative Information? The Role Of Corporate Social Responsibility In Consumer Resistance To Negative Information” by Andreas […]

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Does CSR Insulate Firms From Scrutiny?

Does CSR Insulate Firms From Scrutiny?

Dr. Andreas B. Eisingerich, Imperial College Business School, Imperial College London, takes a moment today to provide some background for his article […]

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