Jurgen Willems (pictured) is a professor for public management and governance in the department of management at the WU Vienna University of Economics and Business (WU Wien). At the WU Executive Academy, he is program director of the MBA program on healthcare management. His teaching and research cover a variety of topics on citizen-state and citizen-society interactions, as well as various challenges in the healthcare sector.
Kenn Meyfroodt is a postdoctoral researcher in organizational behavior in the faculty of economics and business administration, Ghent University, Belgium. His research focuses on how the implementation of management systems, practices, and artifacts influences the perceptual, attribution, and sensemaking processes of individuals and groups within private, public, and nonprofit sector organizations.