Hamish Robertson is a geographer with experience in healthcare, including a decade in ageing research affiliated with the Centre for Health Services Management, University of Technology Sydney. He is currently completing his PhD on the geography of Alzheimer’s disease. Joanne Travaglia is a medical sociologist and professor and chair of health services management at the University of Technology Sydney. Her research addresses critical perspectives on health services management and leadership, with a focus on the impact of patient and clinician vulnerability and diversity on the safety and quality of care.