Business and Management INK

How To Improve Engagement? It’s About Communication Skills
Business and Management INK
October 7, 2012

How To Improve Engagement? It’s About Communication Skills

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Book Review: Roots, Rituals, Rhetorics of Change
Bookshelf
October 6, 2012

Book Review: Roots, Rituals, Rhetorics of Change

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Why the Candidates Don’t Talk Specifics
Business and Management INK
October 5, 2012

Why the Candidates Don’t Talk Specifics

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What Qualities Should We Look For In a Leader?
Business and Management INK
October 4, 2012

What Qualities Should We Look For In a Leader?

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How Chinese Nationalism Impacts Foreign Brands

How Chinese Nationalism Impacts Foreign Brands

The row between China and Japan over the Senkaku islands has brought the issue of nationalism to light, with Japanese companies suffering […]

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Want to Spread Your Message on Facebook?

Want to Spread Your Message on Facebook?

Editor’s note: We are pleased to welcome Linchi Kwok, assistant professor of Hospitality Management in the David B. Falk College of Sport […]

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Book Review: Sociology of the Financial Crisis

Book Review: Sociology of the Financial Crisis

In the latest issue of Administrative Science Quarterly, Peer C. Fiss of the University of Southern California published a book review of […]

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Want to Build Better Customer Relationships?

Want to Build Better Customer Relationships?

If you’d like to create a more satisfying service experience and increase customer “forgiveness” when a service encounter goes wrong, you’ll find […]

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How Did 9/11, Financial Crisis Affect Hotel Performance?

How Did 9/11, Financial Crisis Affect Hotel Performance?

Editor’s note: We are pleased to welcome Dr. Renáta Kosová and Dr. Cathy A. Enz, both of Cornell University, who published “The […]

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Are 401(k) Plans a Failure?

Are 401(k) Plans a Failure?

The Wall Street Journal observed this week that as baby boomers face an unemployment crisis, a growing number of younger workers are […]

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Don’t Take This the Wrong Way, But…

Don’t Take This the Wrong Way, But…

It’s inevitable: social hierarchy is a defining feature of organizations, and individuals use subtle communication behaviors to assert themselves and advance within […]

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American Health Care, Transformed

American Health Care, Transformed

In the latest issue of Administrative Science Quarterly, W. Chad Carlos of Cornell University’s Johnson Graduate School of Management reviewed “Social Movements […]

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