Could we make workplace online exchanges more meaningful, especially in the early weeks of global lockdowns when we still lacked the protocols for online interaction? This was the question the authors set out to investigate.
Service firms are increasingly trying to make their offers more sustainable, but does the same solution work the same way both online and offline? And does it matter if the focus is on environmental or social sustainability?
While entrepreneurship scholarship increasingly illustrates the limits of an individualized approach in commercial businesses, this thinking has not yet filtered through to how we strategize entrepreneurship in low income-areas.
In this article, Nazarina Jamil, Maria Humphries-Kil, and Kahurangi Dey explore Paulo Freire’s call for responsibility for those who are marginalized and his Pedagogy of Hope to encourage action and inspiration around the dismantling of oppressive global systems.
In this article, Shelly Ashtar reflects on her longstanding interest in service-related work and how it connects to her research interest in customer satisfaction. Ashtar explores this topic with collaborators Galit B. Yom-Tov, Anat Rafaeli and Jochen Wirtz in “Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction,” in the Journal of Service Research.
In this article, Will Bennis reflects on his efforts to build community among freelancers and remote workers. What he couldn’t anticipate, however, were the challenges he would face in doing so — challenges that he and Marko Orel expand upon in “Taboo Trade-Offs in the Community Business: The Case of Coworking” in the Journal of Management Inquiry.
Using the metaphor of American football, Melanie Barlow explores the importance of training healthcare clinicians to appropriately respond to potential errors in care and the effects of failing to do so.
The fear that without proper constraints technologies may run amok has propelled many local governments to restrict such technologies. How are technology firms to respond to these local restrictions?
Drawing on discussions with academics who have oriented their work around public engagement and social impact, Daniel Pearson suggests these academics present an opportunity to rethink the existing structures of reward and recognition in higher education. “We are, as a species, addicted to story,” says English professor Jonathan Gottschall in his book, The Storytelling Animal. “Even when the […] Tom Burns, whose combination of play — and plays – with teaching in higher education added a light, collaborative and engaging model […] A 2024 report by the National Academies explores the latest advances in artificial intelligence (AI) technology and their potential effects on economic productivity, job stability, and income inequality. It also highlights key research opportunities and data needs to help workers and policymakers adapt to the evolving AI landscape. In this post, co-authors Frank T. Piller, Tucker J. Marion, and Mahdi Srour reflect on the inspiration behind their research article, “Generative […] During the final stages of editing the proofs for Artificial Intelligence and Work: Transforming Work, Organizations, and Society in an Age of Insecurity, […]
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Impact
Young Scholars Can’t Take the Field in Game of Academic Metrics
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Canada’s Storytellers Challenge Seeks Compelling Narratives About Student Research
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Tom Burns, 1959-2024: A Pioneer in Learning Development
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Innovation
NAS Report Examines Nexus of AI and Workplace
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When Do You Need to Trust a GenAI’s Input to Your Innovation Process?
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The Authors of ‘Artificial Intelligence and Work’ on Future Risk
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