customer service

Customer Incivility: A Call for Constructive Resistance
Business and Management INK
July 27, 2023

Customer Incivility: A Call for Constructive Resistance

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Is Value Creation from Human Connection an Area of Opportunity for Companies to Stand Out?
Business and Management INK
January 28, 2016

Is Value Creation from Human Connection an Area of Opportunity for Companies to Stand Out?

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A Matter of Formality: How Dress Code Can Impact Customer Behavior
Business and Management INK
January 14, 2016

A Matter of Formality: How Dress Code Can Impact Customer Behavior

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About Time: How Temporal Construal Changes Customer Satisfaction
Business and Management INK
January 11, 2016

About Time: How Temporal Construal Changes Customer Satisfaction

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Book Review: A Social Strategy: How We Profit from Social Media

Book Review: A Social Strategy: How We Profit from Social Media

Mikolaj Piskorski: A Social Strategy: How We Profit from Social Media. Princeton, NJ: Princeton University Press, 2014. 275 pp. $29.95, cloth. You […]

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Providing Service for Customer Service Employees

Providing Service for Customer Service Employees

How can managers better serve and protect their employees when unreasonable customer service requests are made? Taeshik Gong at the University of Strathclyde […]

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An Exploratory Examination in Quick-Service Restaurants

An Exploratory Examination in Quick-Service Restaurants

Kimberly Mathe and Lisa Slevitch, both of Oklahoma State University published, “An Exploratory Examination of Supervisor Undermining, Employee Involvement Climate, and the Effects […]

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