Since it appeared in the Journal of Service Research a decade ago, the paper “Customer Engagement Behavior: Theoretical Foundations and Research Directions” has ben cited in other academic papers more than 1,300 times.
Research suggests that the ancient wisdom of humility that partially originated from Eastern culture can benefit contemporary countries that cherish diverse heritage.
That’s a lot of new complexity to address in marketing—but the best place to start is with a detailed understanding of customers and their needs.
Join the National Center for Science and Engineering Statistics and the Coleridge Initiative for a two-day conference to advance understanding of the […]
With the 10th anniversary of its launch upon us, we asked Bailey Baumann, an editor for SAGE’s open access journals, some questions about the decade and SAGE Open’s growth.
Imagine two doctors presented with identical information about the same patient giving very different diagnoses. Now imagine the reason for the difference […]
A free webinar, scheduled for June 24, will focus on what we know about child poverty and how we know it: what do the economic and social sciences teach us about gainful approaches to reducing child poverty.
“The argument of this book,” writes Richard Alba, “is not that whites will retain a numerical majority status, although I do not rule out such a possibility, but rather that mainstream expansion, which brings about a melding involving many whites, non-whites, and Hispanics, holds out the prospect of a new kind of societal majority.”
Drawing on discussions with academics who have oriented their work around public engagement and social impact, Daniel Pearson suggests these academics present an opportunity to rethink the existing structures of reward and recognition in higher education. “We are, as a species, addicted to story,” says English professor Jonathan Gottschall in his book, The Storytelling Animal. “Even when the […] Tom Burns, whose combination of play — and plays – with teaching in higher education added a light, collaborative and engaging model […] A 2024 report by the National Academies explores the latest advances in artificial intelligence (AI) technology and their potential effects on economic productivity, job stability, and income inequality. It also highlights key research opportunities and data needs to help workers and policymakers adapt to the evolving AI landscape. In this post, co-authors Frank T. Piller, Tucker J. Marion, and Mahdi Srour reflect on the inspiration behind their research article, “Generative […] During the final stages of editing the proofs for Artificial Intelligence and Work: Transforming Work, Organizations, and Society in an Age of Insecurity, […]
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Impact
Young Scholars Can’t Take the Field in Game of Academic Metrics
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Canada’s Storytellers Challenge Seeks Compelling Narratives About Student Research
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Tom Burns, 1959-2024: A Pioneer in Learning Development
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Innovation
NAS Report Examines Nexus of AI and Workplace
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When Do You Need to Trust a GenAI’s Input to Your Innovation Process?
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The Authors of ‘Artificial Intelligence and Work’ on Future Risk
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